All orders are placed by phone, in person with a customer service representative or by e-mail. This is the best way to insure that the product you have in mind is what is actually produced. Once the order is placed, a confirmation sales order is sent via email prior to the start of production.

The production time of an ordered item is based on the fabric availability at the time of the order. We will confirm the availability when the order is placed and advise you of the status. Assuming the fabric is in stock, most orders are ready within approximately 3 to 4 weeks. Shipping time is separate and depends on the method of shipping and location it will be delivered to. Customer service can offer more information regarding the shipping times.

We have three methods of shipment:

1. White Glove - two men bring the item inside the residence, place it in the desired location and remove all packing material
2. Curbside - the item is taken off the truck to the curb only. It is your responsibility to bring the item into the residence.
3. Regional Warehouse Delivery (not available in all areas) - the item is delivered to a regional warehouse where the customer can pick it up.

Because each item is custom made according to your specific request, we do not accept returns. We do however warranty our product for workmanship defects according to our warranty policy.

It is important that you always measure accurately before you place your order. Consider the proportions of the room and determine what height, length and depth of sofa would look best in the space. If you're uncertain, mock up a footprint on the floor using masking tape and take measurements.

Important: Measure the heights widths and diagonal depth of any hallways and door accesses, as well as the entry clearance. Compare the dimensions of your residence and your furniture piece.

We take pride in the value we offer our customers. We are able to offer the high level of quality at such a low price by selling direct from the manufacturer, thus saving the cost of traditional retail overhead expenses. We also market our product using low or no cost online advertising methods which aids in keeping our expenses to a minimum. In addition, referrals are a large part of our monthly sales, this is our greatest asset, a growing foundation of satisfied customers.

We currently don't have a local show-room, however we expect to open a new showroom in East Down Town (EaDo) Houston shortly.